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As technology and communications continue to evolve, security systems grow more complex daily. Corporations are more dependent than ever on technology to ensure the security of both property and life. While these changes have resulted in more effective systems, those systems are no longer easily maintained, requiring companies to form a relationship with a security integrator that can provide reactive, predictive, and proactive solutions for their ongoing support. We are not just a security integration company: We are the industry’s only service-centric security integration company. At the heart of our business is a genuine desire to set new standards in our industry – especially in customer service. We constantly strive to work smarter and harder to exceed expectations and have built a team and infrastructure that delivers an exceptional customer experience
We undertakes annual maintenance contracts (AMCs) with service level commitment (SLAs) for projects executed by us as well as those installed by others.
With Comprehensive Annual Maintenance Contract , IRIS takes responsibility to maintain the system by providing maintenance & repair services including replacement of non repairable spares.
Every system is to be operated properly with operational knowledge of system. IRIS provides onsite user training on every aspect of the system in a train-the-trainer model.