1. Introduction 1.1. At IRIS Fire & Security, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase or if you wish to cancel an order, please review our refund and cancellation policy below.
2. Eligibility for Refunds 2.1. Refunds are only applicable for products that are defective or services that have not been delivered as per the agreed terms.
2.2. Refund requests must be made within [X days] of receiving the product or service.
3. Process for Refunds 3.1. To request a refund, please contact our customer service team at [contact details] with your order number and reason for the refund.
3.2. Once your request is reviewed and approved, refunds will be processed within [X days] to the original method of payment.
4. Cancellation Policy 4.1. Orders can be canceled before they are shipped or the service has commenced. To cancel an order, please contact us immediately at [contact details].
4.2. If an order is canceled after it has been shipped, the refund process will apply once the item is returned in its original condition.
5. Non-Refundable Items 5.1. Customized products or services are non-refundable unless they are defective or not as described.
5.2. Any product or service that has been used or tampered with in any way is not eligible for a refund.
6. Exchanges 6.1. If you wish to exchange a product, please contact us within [X days] of receiving the item. Exchanges are subject to product availability.
7. Shipping Costs 7.1. Shipping costs are non-refundable, and you will be responsible for paying for your own shipping costs when returning an item unless the item is defective.
8. Changes to the Policy 8.1. IRIS Fire & Security reserves the right to amend this refund and cancellation policy at any time. Any changes will be effective immediately upon posting on our website.
